We work hard to ensure we meet the six outcomes:
TCF Outcome 1
Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to our corporate culture. Senior management and staff consider the fair treatment of clients in all that they do. Everyone is encouraged to get involved, challenge decisions and suggest improvements where appropriate.
TCF Outcome 2
Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly. The products and services we offer meet the needs of our clients.
TCF Outcome 3
Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
We give our clients clear information about products and services before and during the sale process and continue to keep them informed after the sale.
TCF Outcome 4
Where consumers receive advice, the advice is suitable and takes account of their circumstances. The advice we give is suitable for the individual client and takes account of their personal circumstances.
TCF Outcome 5
Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect. The products you recommend perform in the way we have led our client to expect.
TCF Outcome 6
Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint. Our clients understand any restrictions on products, claims processes and are clear about claims procedures.